Support
Stuck on something? A human reads every message and we aim to reply within 48 hours. Before writing, the quick checks below solve most issues.
Quick fixes
- Messages not arriving? Check your internet connection, then make sure battery optimisation is not restricting PulseSoul (Settings → Battery on your phone). Some phones aggressively pause apps overnight.
- Calls breaking up? PulseSoul adapts to weak networks automatically - if it persists, switching between Wi-Fi and mobile data usually restores quality.
- Google Drive backup says not configured or access denied? Force-close the app and try again; make sure you pick the Google account you intend to back up to.
- Contacts not showing? Allow the Contacts permission, then pull down to refresh the contacts list.
- CareShield seems quiet? The cared-for phone needs PulseSoul installed, signed in, and allowed to run in the background.
Contact support
Email [email protected] and include: your phone model, what you expected, and what happened instead. Screenshots help enormously.